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FAQ

About

Onust

Onust’s foundation is built from creating a long-term membership community, rather than a transactional one. They care about their members by providing a value-nurtured environment throughout your membership experience to earn your trust.

Review

of

Onust

has

joined

the

Chaiz

Certified

program

and

went

through

our

Certification

process.

4.6

Provider Quality Score

Calculated by Chaiz based on three key factors:

4.7

Customer Review

Based on aggregated consumer ratings from major platforms such as Trustpilot, Google, Yelp etc.

4.5

Chaiz Transparency

Reflecting Chaiz's own assessment of each provider's transparency, plan quality, certification status.

Chaiz Transparency

Not reviewed /not affiliated with Chaiz.

4.3

Business Reliability

Incorporating BBB status, letter rating, complaints history, years in business and financial backing + strength.

Learn more about our certification and review process.

Where

can

I

buy

protection

from

Onust

?

Online via Chaiz.com

Provider Website

Local Dealerships

Stop paying for car repairs. Complete coverage starting at $44 / month.

Get a Quote

Optional Add-ons

Rideshare

Covers private and business vehicles used for rideshare services

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Hybrid

Extends protection to hybrid vehicle components, including hybrid drive systems

Commercial Use

Vehicles licensed or used for business purposes and registered to a business (e.g. fleet vehicles), including delivery services, rideshare or a contractor

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Trip Interruption Coverage

If you experience a breakdown covered by your warranty within the defined coverage area, they'll reimburse you for up to $150 per day for a maximum of three days.

Add-on availability is indicative and may vary based on factors including but not limited to your selected plan as well as you car’s make, model, and year.

Claims

How to file a Claim

Initial Call - Start your claim by calling customer service at (833) 668-7848 (option 2)to begin the process.
‍Claims Description – Take your vehicle to any ASE-Certified repair shop.
Cost Allocation – Repairs only begin after authorization.
Pick up your repaired car - Once the work is done, collect your car and get back on the road.

Roadside Assistance

Call (833)-668-7848 for Roadside Assistance.

Included in every plan.

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Coverage Limits

Mileage & Vehicle Age

Onust provides coverage for vehicles of up to 11 model years of age and up to 125,000 miles on the odometer.

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Limit of Liability

The limit of liability describes the maximum payouts you can expect on a per case, lifetime of the contract or per category.

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Pre-Exisiting Conditions

Similar to insurance, vehicle service contracts only cover future mechanical issues — not pre-existing conditions. Securing coverage before problems arise ensures you're protected when it matters most.

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Cancel or Transfer a Plan

Cancelations

You can cancel your plan at any time. If canceled within 30 days, you'll receive a full refund. After 30 days, refunds depend on your payment plan terms.

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Transfer a Plan

No, plans are not transferrable.

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Frequently Asked Questions

Are there waiting periods before coverage starts?

No, there is no waiting period before you are covered.

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Can I take my car to any repair shop?

Yes, you can use any ASE-certified repair shop.

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Do I have to pay any costs upfront?

No, Onust pays the dealer or shop directly.

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Are there mileage or age limits?

Yes, Onust provides coverage for vehicles of up to 11 model years and up to 125,000 miles on the odometer.

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Glossary

Deductible 

The amount customer is responsible for per claim.

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Extended Warranty 

Often used interchangeably with Vehicle Service Contracts (VSCs), extended warranties offer additional coverage for vehicle repairs—usually beyond the duration of the manufacturer's warranty that comes with new vehicle purchases.

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Vehicle Service Contract (VSC) 

The contract that covers the cost of repairs and breakdowns.

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Exclusion

Repairs or parts not covered.

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