FAQ

Top 10 FAQs

Is there a deductible?

Yes, all plans have a $100 deductible per claim regardless of the provider.

Is there a waiting period before I can file a claim?

Yes, there is a 30-day waiting period and a 1,000-mile requirement before coverage begins. Some providers offer a waiver or a shortened waiting period—contact our support team for details.

Can I use any repair shop?

Yes, you can take your car to any licensed repair shop or dealership in the U.S. Contact your provider when you need a repair, and they’ll help find the best option.

Do I have to pay the repair shop first?

No, your provider will pay the repair shop directly, so you don’t have to cover the repair costs upfront.

How do I file a claim?

To file a claim, contact your warranty provider directly. They will guide you through the process, approve the repair estimate, and pay the repair shop on your behalf.

How can I get a discount?

We offer a 20% discount if you choose to pay for your coverage upfront instead of monthly. The discount option is available at checkout.

Does my contract cover pre-existing conditions?

No, pre-existing issues before purchasing the contract are not covered. Attempting to cover a known issue could be considered fraud.

Why are plans cheaper on Chaiz.com?

Chaiz.com lets you purchase the same warranties you’d find at a dealership—but at a lower price. Because everything is done online, there are no sales commissions or middlemen.

Do you offer plans for more than three years?

Not yet, but we’re working on it! Email us at hi@chaiz.com if you’re interested in long-term plans, and we’ll update you when they become available.

About Chaiz

Is Chaiz really independent?

Yes. We do not get any kickbacks or treat certain providers more favorably than others.

Does Chaiz offer auto insurance?

No. Chaiz offers vehicle service contracts (sometimes referred to as extended car warranties). Auto insurance covers you against collisions, whereas a service contract is a protection against a mechanical breakdown, such as an engine failure.

What is Chaiz’s reputation?

Chaiz has outstanding reviews including an A+ on The Better Business Bureau and score of “great” on Trustpilot. Chaiz will not sell your information or spam you, in fact you can get quotes on our site without having to enter your phone number or email address.

What is Chaiz?

Chaiz is an online marketplace for vehicle protection, comparing prices and customer reviews of the best vehicle protection providers in the industry. Our mission is to bring transparency and fair pricing to the industry.

Pricing & Payment

How much can I save with Chaiz?

Chaiz could save you up to 60% on dealership or call-center quotes.

What if I already have an extended car warranty?

Not a problem! You’ll likely find our plans are less expensive than your current plan, so at any point, you can switch from your current provider to Chaiz to save up to $1,700. You may also want to switch to get better coverage.

Why is Chaiz cheaper than other sellers?

Chaiz cuts out the middleman and allows you to purchase directly from the plan administrator through our digital platform – and we pass along the savings to you!

Is the down payment refundable?

Yes, once you decide to purchase vehicle protection, you have 30 days to review your contract and make sure you are 100% happy with it. If not, you can cancel within 30 days and get a full refund of your down payment.

What is the difference between the down payment and the monthly payment?

The down payment is charged at the time of sale and the monthly payment is paid every month until the contract expires or is cancelled.

Claims & Coverage

How can I file a claim?

The first thing to do is to contact your claims administrator who will guide you through the process. You can find the contact information of your administrator on your contract or in your client dashboard after purchasing a contract.