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FAQ

About

Olive®

olive® offers mechanical breakdown insurance (MBI) and vehicle service contracts (VSCs) to protect your vehicle after the manufacturer’s warranty expires. With a 100% online platform, customers can quote, buy, and manage their coverage with ease.

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Review

of

Olive®

not

affiliated

with

Chaiz

and

does

not

participate

the

Chaiz

online

marketplace.

Our

review

reflects

available

data

such

customer

reviews,

business

history,

and

BBB

accreditation

and

ratings.

Provider Quality Score

Calculated by Chaiz based on three key factors:

3.8

Customer Review

Based on aggregated consumer ratings from major platforms such as Trustpilot, Google, Yelp etc.

Chaiz Transparency

Reflecting Chaiz's own assessment of each provider's transparency, plan quality, certification status.

Chaiz Transparency

Not reviewed /not affiliated with Chaiz.

4.4

Business Reliability

Incorporating BBB status, letter rating, complaints history, years in business and financial backing + strength.

Learn more about our certification and review process.

Where

can

I

buy

protection

from

Olive®

?

olive® is not affiliated with Chaiz and cannot be purchased online through our platform. To compare online quotes from other providers, browse the protection plans available on Chaiz:

Online via Chaiz.com

Provider Website

Local Dealerships

Get a Quote

Take a look at which other providers offer online quotes

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Optional Add-ons

Claims

How to file a Claim

Initial Call - Start your claim by calling customer service on (800)-773-9980 or visit RepairPal to book an appointment.
‍Claims Description – Customers can choose any ASE-licensed repair facility; olive® does not restrict repairs to a specific network.
‍Cost Allocation – Repairs only begin after authorization. olive® pays the repair shop directly, you are only responsible for your deductible and noncovered items.‍
Pick up your repaired car – Once the work is done, collect your car and get back on the road.

Roadside Assistance

Coverage Limits

Mileage & Vehicle Age

There are no yearly mileage restrictions but coverage continues up to 185,000 miles.

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Limit of Liability

Specific limits vary by contract; details provided in individual agreements.

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Branded Titles and Salvage Titles

Coverage for salvage or rebuilt titles is not available.

Cancel or Transfer a Plan

Cancelations

You can cancel your plan at any time. Refund policies may vary; specific terms are outlined in individual contracts.

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Transfer a Plan

Service contracts are fully transferable to new owners, enhancing vehicle resale value.

Frequently Asked Questions

Are there waiting periods before coverage starts?

There is no waiting period.

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Can I take my car to any repair shop?

Yes, as long as they are ASE-certified.

Do I have to pay any costs upfront?

No, olive® pays the dealer or shop directly. Only thing you are responsible for is your deductible.

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Are there mileage or age limits?

Yes, you can start coverage with up to 140,000 miles on your vehicle. There are no yearly mileage limits but olive® covers you up to 185,000 miles.

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Glossary

Deductible 

The amount customer is responsible for per claim.

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Extended Warranty 

Often used interchangeably with Vehicle Service Contracts (VSCs), extended warranties offer additional coverage for vehicle repairs—usually beyond the duration of the manufacturer's warranty that comes with new vehicle purchases.

Vehicle Service Contract (VSC) 

The contract that covers the cost of repairs and breakdowns.

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Exclusion

Repairs or parts not covered.

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