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FAQ

About

AUL Service Contracts

AUL Warranty Services provides vehicle service contracts and extended auto protection programs across the U.S. In May 2022, AUL Corp was acquired by Protective Life Corporation, integrating AUL’s portfolio into Protective’s Asset Protection Division.

Coverage Plans

Highlights

AUL has 5 program categories, available through Protective Asset Protection

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Plan categories

Powertrain Plus Vehicle Protection Plan (AUL PTP)

Essentials Vehicle Protection Plan (AUL ES2)

Vehicle Protection Plan (AUL ESB)

Absolute Lifetime Protection Plan (AUL ALP)

Reserve Care Plus (AUL A2N)

Optional Add-ons

Claims

How to file a Claim

Dealership - AUL (Protective Asset Protection) encourages you to return to the issuing dealership at which you purchased your service contract however, you may take the vehicle to any licensed repair facility unless your contract requires you to return to the issuing dealership for repairs.
‍Claims Description – Provide the dealership with your service contract number and have them phone (888)-285-2567.‍
Cost Allocation – Repairs only begin after authorization. The dealership will send the cost estimate to AUL (Protective) who will pay the dealership directly. You are responsible for the deductible and non-covered parts.
‍Pick up your repaired car - Once the work is done, collect your car and get back on the road.

Coverage Limits

Mileage & Vehicle Age

Protective provides coverage for vehicles of up to 20 years of age and up to 150,000 miles on the odometer.

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Limit of Liability

Specific limits vary by contract; details provided in individual agreements.

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Branded Titles and Salvage Titles

Coverage for salvage or rebuilt titles is not available.

Cancelations & Transfer a Plan

Cancelations

Cancellations are available. Follow the steps from their Website.

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Transfer a Plan

Yes, with a small fee depending on the state and plan. Follow the steps from their Website.

Roadside Assistance

AUL (Protective Asset Protection) provides 24-hour roadside assistance as part of many of their vehicle service contracts (VSCs). The specific benefits and coverage limits can vary depending on the plan.

Frequently Asked Questions

Are there waiting periods before coverage starts?

Certain plans have no waiting period, whilst others have up to a 90 day/3000 mile waiting period.

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Can I take my car to any repair shop?

No, certain plans require you to return to the issuing dealership at which you purchased your service contract, others allow you to take your vehicle to any licenses ASE-repair facility although this is discouraged.

Do I have to pay any costs upfront?

No, AUL (Protective) pays the dealer or shop directly. Only thing you are responsible for is your deductible and non-covered costs.

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Are there mileage or age limits?

Yes, AUL provides coverage for vehicles that are up to 20 years of age and up to 150,000 miles on the odometer.

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Glossary

Deductible 

The amount customer is responsible for per claim.

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Extended Warranty 

Often used interchangeably with Vehicle Service Contracts (VSCs), extended warranties offer additional coverage for vehicle repairs—usually beyond the duration of the manufacturer's warranty that comes with new vehicle purchases.

Vehicle Service Contract (VSC) 

The contract that covers the cost of repairs and breakdowns.

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Exclusion

Repairs or parts not covered.

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