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FAQ

About

Amber

AmberCare is like AppleCare for your Tesla: monthly protection plans for your electric car’s high-voltage battery and more, with no upfront payments and no waiting period. They utilize remote diagnostic inspections to provide the most transparent and personalized coverage possible.

Coverage Plans

Highlights

Remote Diagnostics Support - Complimentary remote diagnostics and troubleshooting from our team of EV repair experts.
Rental & Transportation Coverage - Up to $100 per day for ride-share, a rental, or public transit while your car is in the shop.
Tow Reimbursement - Up to $400 reimbursed for a tow to the nearest Authorized Repair Facility.

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Compare Plans from Amber*

Plan	Coverage	Features
AmberCare Premium	Ultimate**	Protection most similar to the manufacturer warranty that comes with a new car
AmberCare Essentials	Best	Best Coverage plans offer optimal coverage and maximum peace of mind
AmberCare Basics	Basic Plus	Basic Plus plans cover critical parts and selected adjacent systems

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*Coverage availability is indicative and may vary based on additional factors including but not limited to your car’s make, model, and year.

** Ultimate Coverage is generally only available for specific makes and models with very low mileage.

Optional Add-ons

Claims

How to file a Claim

Diagnosis - In the event of a breakdown, take your vehicle to any Tesla Service Center, or any Electrified Garage repair facility. Send the diagnostic inspection and repair estimate to Amber at claims@getamber.com.
‍Repair Approval: In most cases, they get back to you within 24 hours with a decision on what's covered and approval to proceed with the repair.
Reimbursement: Once the repair is completed, email them the final invoice. By default, they will attempt to pay the service provider so that they can minimize your out-of-pocket expenses but if they are not able to do so, they will reimburse you directly.
Pick up your repaired car - Once the work is done, collect your car and get back on the road.

Coverage Limits

Mileage & Vehicle Age

AmberCare covers Tesla (non cybertruck) models 2015 and newer up to 200,000 miles.

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Pre-Exisiting Conditions

Similar to insurance, vehicle service contracts only cover future mechanical issues — not pre-existing conditions. Securing coverage before problems arise ensures you're protected when it matters most.

Cancelations & Transfer a Plan

Cancelations

Customers can cancel at any time. Simply email their concierge with the request to cancel. If you cancel within the first 30 days, you will receive the greater of the full amount minus the amount of claims paid, or $0. Otherwise, you will receive a pro-rated refund.

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Transfer a Plan

Customers can transfer anytime, with no transfer fee.

Roadside Assistance

Frequently Asked Questions

Are there waiting periods before coverage starts?

No, they waive the waiting period upon the results of a successful remote diagnostic inspection.

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Can I take my car to any repair shop?

In the event of a breakdown, you can take your EV to any Tesla Service Center, or any Electrified Garage repair facility. In the Northeast, their mobile service team can come to you.

Do I have to pay any costs upfront?

Potentially. By default, AmberCare will attempt to pay the service provider so that they can minimize your out-of-pocket expenses but if they are not able to do so, they will reimburse you directly.

Are there mileage or age limits?

Yes, AmberCare covers Tesla (non cybertruck) models 2015 and newer up to 200,000 miles on the odometer.

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Glossary

Deductible 

The amount customer is responsible for per claim.

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Extended Warranty 

Often used interchangeably with Vehicle Service Contracts (VSCs), extended warranties offer additional coverage for vehicle repairs—usually beyond the duration of the manufacturer's warranty that comes with new vehicle purchases.

Vehicle Service Contract (VSC) 

The contract that covers the cost of repairs and breakdowns.

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Exclusion

Repairs or parts not covered.

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