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FAQ

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BBB 4.0 17 Reviews

Google 5.0 1 Review

Aegis Administration
4.1

Good

Based on 18 Reviews

A

BBB Accredited

21 complaints in the last 3 years

BBB 4.0 17 Reviews

Google 5.0 1 Review

Verified Partner
Certified Chaiz Partner

9Years in Business

Claims

Aegis has paid $3.5 Million in Claims

Insurance Backing & Rating

A-Excellent rating by AM Best

States
Headquarters

13801 Riverport Dr Suite 100, Maryland Heights, MO 63043

About

Aegis Administration

Aegis Administration offers reliable and customizable vehicle service contracts designed to protect drivers from unexpected repair costs. With nationwide coverage, flexible term lengths, and a wide range of optional benefits, Aegis focuses on delivering peace of mind and a seamless claims experience through any authorized repair facility.

Coverage Plans

Highlights

  • Coverage up to 250,000 miles.
  • Aegis has partnerships with Lowe's, Task Rabbit, Dispatch and Keepe and are members of the SCIC and NHSCA.
  • Benefits include Emergency Roadside Assistance, Towing Assistance, FlatTire Assistance, Fuel, Oil, Fluid and Water Delivery Service, Lockout Assistance and Battery Assistance.

Compare Plans from Aegis Administration*

Plan Coverage Features
Ultimate Care
Best Icon Best
Best Coverage plans offer optimal coverage and maximum peace of mind
Total Assurance
Basic Plus Icon Basic Plus
Basic Plus plans cover critical parts and selected adjacent systems
Extra Mile
Basic Plus Icon Basic Plus
Basic Plus plans cover critical parts and selected adjacent systems
Mileage Max
Basic Icon Basic
Basic plans cover essential parts that power your car

*Coverage availability is indicative and may vary based on additional factors including but not limited to your car’s make, model, and year.

Optional Add-ons

Emergency Travel Assistance

If you experience a breakdown covered by your warranty within the defined coverage area, they'll reimburse you for up to $100 per day for a maximum of five nights.

Luxury Electronics

Covers select high-end electronic systems

Commercial Use

Vehicles licensed or used for business purposes and registered to a business (e.g. fleet vehicles), including delivery services, rideshare or a contractor

Paintless Dent Repair

Covers the removal of minor dents and dings - Aegis covers up to 2 on the relevant plan

Add-on availability is indicative and may vary based on factors including but not limited to your selected plan as well as you car’s make, model, and year.

Claims

How to file a Claim

  1. Initial Call - Start your claim by calling (855)-203-9876 before any repairs begin.
  2. Claims Description – Take your vehicle to any ASE-certified repair shop and have them contact Aegis for authorization before any work is done.
  3. Cost Allocation – Repairs only begin after authorization. Aegis pays the repair shop directly, you are only responsible for your deductible.
  4. Keep your receipts - Save all maintenance, lodging, meal, and rental receipts as outlined in your contract for claim support.

Coverage Limits

Mileage & Vehicle Age

Aegis provides coverage for vehicles of up to 250,000 miles on the odometer.

Limit of Liability

Coverage is generally limited to the lesser of (i) the vehicle's actual cash value immediately before the covered loss, or (ii) the maximum aggregate limit that goes alongside the coverage you selected.*

*Limit of Liability is indicative and may vary based on additional factors including but not limited to your car’s make, model, and year. Check your contract for your specific limit of liability terms.

Pre-Exisiting Conditions

Similar to insurance, vehicle service contracts only cover future mechanical issues — not pre-existing conditions. Securing coverage before problems arise ensures you're protected when it matters most.

Cancelations & Transfer a Plan

Cancelations

You will receive a full refund of the contract purchase price if you cancel within 30 days of purchasing the contract. After 30 days refunds are pro-rated and based on time and mileage not used, as well as the cancellation fee which is generally $75 but may differ depending on the state.

Transfer a Plan

Yes, with a small fee which is generally $75 but may differ depending on the state. Aegis must be notified of the transfer within 30 days from the date of sale to the new owner. Transfer acceptance must be confirmed by Aegis before the new owner is effectivley covered.

Roadside Assistance

Call (888)-209-6917 for Roadside Assistance.

Included in every plan.

Frequently Asked Questions

Are there waiting periods before coverage starts?

Yes there is a 30-day and 1,000-mile waiting period.

Can I take my car to any repair shop?

Yes, you can use any ASE-certified repair shop.

Do I have to pay any costs upfront?

No, Aegis pays the dealer or shop directly. Only thing you are responsible for is your deductible.

Are there mileage or age limits?

Yes, Aegis provides coverage for vehicles of up to 250,000 miles on the odometer.

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Glossary

Deductible


The amount customer is responsible for per claim.

Extended Warranty


Often used interchangeably with Vehicle Service Contracts (VSCs), extended warranties offer additional coverage for vehicle repairs—usually beyond the duration of the manufacturer's warranty that comes with new vehicle purchases.

Vehicle Service Contract (VSC)


The contract that covers the cost of repairs and breakdowns.

Exclusion

Repairs or parts not covered.

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